Responsible Gaming

1. Dracula Casino maintains that online gambling must always be regarded as entertainment only and never as a primary source of income. Players are encouraged to treat every game as a form of recreation rather than a way to fund everyday life.
2. To support this approach, the Company has created responsible gaming rules that explain the potential harm caused by excessive betting. These guidelines inform players about the risks of compulsive play, the importance of preventing underage gambling and the availability of self-exclusion and other protective tools.
3. A key objective of responsible gaming is blocking minors from accessing any gambling products. By registering on the Website and opening an account, each person confirms that they have reached the legal gambling age of at least 18 years, or any higher age required in their country of residence.
4. The Company does not allow anyone under 18, or under the mandatory local age limit, to use its services. We reserve the right to request proof of age at any time and may suspend an account until acceptable documentation is provided. If age is not satisfactorily verified, the player will be permanently excluded from all services.
5. If it is discovered that an underage individual has been using the Website, all associated winnings will be cancelled and the matter may be reported to law-enforcement authorities. The same applies if a minor gambles using another person’s identity or stolen documents.
6. The Company also advises players who share a household with minors to:
   • Install and regularly update reputable filtering or parental-control software, whether general (such as NetNanny, CyberPatrol) or gambling-specific (such as BetBlocker, GamBan).
   • Avoid saving login details in browsers or devices that children may use, so that they cannot access the Website accidentally.
   • Keep identity, banking cards and any financial documents securely stored and out of reach of minors.
7. Players are the most important part of the Company’s business, and we recognise that some of them may experience serious difficulties managing their gambling behaviour and bankroll. We therefore seek to assist anyone who feels control is becoming an issue.
8. To help players keep control over their wagering, the Company recommends that they follow these principles:
   • Do not borrow money from relatives, friends or financial institutions in order to place bets, as this can create severe financial problems.
   • Remember that online gambling is a leisure activity and should never be treated as a regular source of income.
   • Only gamble with money that can be lost without affecting essential living expenses or obligations.
   • Set a clear loss limit before starting to play and stick to that limit regardless of outcomes.
   • Monitor both the time and the amount of money spent on gambling activities.
   • Avoid gambling while under stress, the influence of alcohol or drugs, or during periods of depression or anxiety.
   • Do not attempt to recoup losses by increasing stakes or playing longer sessions.
   • Alternate gambling with other forms of recreation and take frequent breaks away from the Website.
   • Use the available self-limitation tools to restrict deposits, stakes, losses or session duration.
   • When necessary, make use of self-exclusion or opt-out features and contact the Company or a professional support organisation immediately.
9. To evaluate whether gambling behaviour may already be problematic, players are invited to answer the following questions:
   • Have you ever missed work, studies or other obligations in order to gamble, or gambled during work or study hours?
   • Have you neglected the wellbeing or needs of your family because of gambling?
   • Have you sold possessions or borrowed money to continue gambling?
   • Have you lied or hidden the real amount of time or money spent on gambling?
   • After losing, do you feel an urge to win the money back as quickly as possible?
   If the answer to at least one of these questions is “yes”, the Company strongly recommends contacting specialised organisations or communities for support.
10. The Company also encourages players to complement these questions with recognised self-assessment tools in order to better understand if gambling has become a problem, for example:
    • GamCare self-assessment tool: https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/
    • Gamblers Anonymous questionnaire: http://www.gamblersanonymous.org/ga/content/20-questions
11. Whenever a player identifies any signs of difficulty, they are invited to use the responsible gaming measures and support options provided by the Company to regain control.
12. To help keep gambling under control, the Company offers the following self-protection mechanisms on the Website:
    • Self-exclusion – a long-term or permanent block on access to the account (explained in more detail below).
    • Cool-down period – a short break from 1 hour up to 48 hours during which the account cannot be used for deposits or betting, although login and withdrawals remain available.
    • Deposit limits – the ability to set a maximum total deposit amount for a period between 24 hours and one week; these limits can be lowered at any time but not increased during the chosen period.
    • Betting limits – similar limits on the size or total amount of bets within a 24-hour to one-week period, which can be decreased but not raised until the period expires.
    • Loss limits – a cap on the total amount that may be lost during a specific timeframe.
    • Session time limits – restrictions on how long a single gaming session may last.
    • Gambling history – full access to records of deposits, withdrawals and wagers to help players understand the scale of their activity.
    • External help – players are invited to contact independent organisations such as Gamblers Anonymous or Gambling Therapy for additional counselling and support.
13. If a player recognises that gambling is no longer a form of entertainment and has become an obsession that disrupts normal daily life, the Company strongly advises using the self-exclusion option without delay.
14. Under the self-exclusion procedure, a player can email the support team at [email protected] to request exclusion from the Website for a specific period or indefinitely. After receiving the request, the Company will block access to the account and stop sending marketing or promotional messages. The self-exclusion will take effect once an email confirming activation has been sent to the address registered on the account, including the end date of the exclusion where applicable. Requests submitted via live chat cannot be processed; support staff will instead direct players to use the customer support email channel.
15. Players wishing to use temporary self-exclusion must specify the desired duration, with a minimum of one day. During this time, the account cannot be reactivated. When the selected period ends, the player may request reactivation from customer support in order to resume using the account.
16. Players may also choose an indefinite self-exclusion without a predefined end date. In such cases, reactivation can be requested but the Company reserves the right to deny reinstatement at its sole discretion.
17. As an alternative, players can request self-exclusion through the Curaçao eGaming self-exclusion form. This option applies for a defined period, which cannot be shorter than six months.
18. Regardless of the option selected, players must settle all open bets and wagers before their self-exclusion request is processed and should withdraw any remaining balance from the account.
19. While self-excluded, a player is not allowed to open a new account, use an existing account, or carry out any financial transactions such as deposits, bets, wagers or withdrawals on the Website. The Company will also suspend all marketing and promotional communication until the account is reactivated, if reactivation is granted.
20. If a player activates self-exclusion on this Website, it is strongly recommended that the same measure be applied on any other online gambling platforms where that player holds an account, in order to maximise protection.
21. Once self-exclusion is in place, the Company additionally encourages players to seek professional psychological or counselling support from specialised organisations such as Gamblers Anonymous or Gambling Therapy, as such help can significantly improve recovery and long-term wellbeing.